Your account manager should have emailed you your Fattpay.com login credentials. For help with logging into your account for the first time, contact [email protected], or enter a ticket with the team!
The Set Up
Once logged in to your Fattpay.com account, you will be taken to your dashboard. If you’ve logged in previously, you may have seen a quick tutorial on how to use your account. To view the tutorial again, select the dropdown in the top right of your screen, and select “Show Tutorial” to be taken through the steps again.
The First Transaction
Once you’ve logged into your account, you are ready to run your first test transaction!
- Select New Payment
- Enter in the price - this is the only required field on this screen. For the test transaction, run a small amount like $0.01.
- Select Continue
- From the Customer Selection screen, you can either create a new customer, or skip the customer and simply run a transaction
- On the Payment Method screen, you will be given the option to enter a new payment method, create as an invoice, or mark as paid with a manual payment method, like cash, check or gift card.
- For a test transaction, please make sure to try a credit card payment to ensure that your transaction goes through.
- You will also want to attempt to create as an invoice, if you are planning to send your customers an invoice to ensure that the information you’d like to include on an invoice is correct. If it is not, please reach out to Support, and they can help you make changes to your account.
- Once you run a transaction or send an invoice, you will receive a success notice! The payment transaction will show immediately in your dashboard.
The Fattmerchant Virtual Terminal also gives you the ability to schedule a payment or invoice, add a pay now button to your website, or pre-authorize a transaction - to learn more about all of the functionality, please reach out to the Support team to schedule a more in-depth walk through!