When entering a refund into Fattmerchant Payments Online, you are able to adjust the final transaction amount to match the original transaction less the refunded amount. This allows the virtual terminal system to reflect that the balance has been paid in full, and no additional payments are required.
Get started with final refund adjustments:
- Select “Payments” from the sidebar
- Locate the transaction for the refund
- Select “Refund”, and enter in the amount being refunded
- Use the checkbox for “Adjust sales balance to reflect final refund” to ensure that no additional payments are required.